In using this website you are deemed to have read and agreed to the following terms and conditions:

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The following terminology applies to these Terms and Conditions, Privacy Statement and any disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us” "Our", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

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Privacy Statement

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We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. There are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

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Confidentiality

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Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our employees and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

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We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

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Disclaimer

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Exclusions and Limitations

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The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

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• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

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This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

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Availability

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Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

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Log Files

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We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

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Cookies

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Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

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Links to this website

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You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

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Links from this website

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We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. 

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Copyright and Trademark

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Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.  Solarfrost Window Films® is a registered trademark in the United Kingdom under number UK00003788183

 

Communication

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We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone number. This company is registered in England and Wales, Number 13271122, registered office Unit 38 Louis Pearlman Centre, Goulton Street, Hull, HU3 4DL.

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Force Majeure

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Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

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Waiver

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Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

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General

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The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

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Notification of Changes

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The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site Clients’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

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Terms & Conditions of Sale

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Our quotations assume clean and clear access to all window panes during the site visit and that work will be carried out in normal office hours (unless otherwise stated).  All window films carry a manufacturers warranty.  Please contact Solarfrost Ltd for this information if it is required.

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Any access requirements will be at additional cost (unless otherwise stated). Waiting time will be charged at £45.00 + VAT per hour or aborted site visits charged at £360.00 + VAT.

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Payment terms are strictly as laid out in the quotation supplied by Solarfrost Ltd.  Acceptance of our quotation by you is deemed full acceptance of our payment terms.  Solarfrost Ltd reserve the right to alter the payment terms of any credit account client without prior or written notice.  

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All materials remain the property of Solarfrost Ltd until full payment is received. Solarfrost Ltd reserve the right to charge interest or late payment compensation on overdue sums in addition to the cost of recovery. Quotation valid for 21 days. All prices quoted are subject to VAT.

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PLEASE BE AWARE THAT THE FOLLOWING IMPORTANT INFORMATION APPLIES TO ANY WINDOW FILM APPLICATION:

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IMPORTANT INFORMATION

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Please note that with all internal applications of solar control window film there is a risk of thermal fracture of the glass. However, this risk is minimal, and we can run a thermal stress analysis (glass checklist) to ensure compatibility with the glazing type. This test assumes that the windows are glazed in accordance with BS6262 Glazing Code of Practice and that there are no existing edge faults within the frame rebate.  

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If Solarfrost Limited advises against the fitting of window film to the buyers windows and the buyer would still like to proceed then no claims can be made against Solarfrost Limited for any glass breakage and or/damage following the installation of our window film.

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The strength of glass is very dependent on glass/glazing quality, including edge condition (such as chips, schells, vents and cracks). These are outside of our control and we cannot comment on the condition or strength of your glazing, therefore no warranty against glass breakage and/or glazing damage, however caused will be issued. 

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For Trade Sales it is the buyers responsibility to ensure full film to glass compatibility is carried out.  No claims can be made against Solarfrost Limited for any incorrect film to glass compatibility checks by the Buyer which causes glass breakage and/or glass damage.

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In order to ensure a satisfactory application of window film, the area needs to be clean and dust free. It is the client’s responsibility to remove/protect soft furnishings, furniture, plants, paperwork etc prior to application of film. Solarfrost Ltd will not be liable for any damage where we are not at fault or where any damage caused is not foreseeable and not due to the company’s negligence if we have to move items ourselves.

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We are often advised that the site is ready before conditions are clean enough for good film installation. If we are asked to attend before the site is clean enough for good film installation, an aborted site visit charge will be applicable to cover costs of our fitters wasted journey to site of £250.00 plus VAT.

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During installation, squeegee pressure is applied. There can be a risk that some glazing may be cracked or broken due to this pressure or poor frame condition (especially old single glazing).

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When existing window film is removed, there is also a risk of glass damage/breakage. Solarfrost Ltd will not be liable for any such loss or damage where we are not at fault or where any damage caused is not foreseeable and not due to the company’s negligence. We will report any breakages to yourselves.

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The standard curing time for window film, under normal conditions and temperature, is 30 days but this can be extended or shortened according to temperatures and climatic conditions.

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Solarfrost Ltd will not be liable for any drying bubbles that may appear if the installed film has not been allowed to fully cure under normal conditions. The Film Manufacturer’s or Solarfrost Ltd’s liability under its warranty shall never exceed the cost of replacing and re-applying the Product. They will not be liable for any consequential or indirect loss or damage whatsoever whether arising from the supply of the Product, its use, from any defect or failure in its performance or in any other way where it is not due to the company’s negligence.

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• Installed film on flat surfaces is not expected to have the same level of visual quality as glass.

• Installed film has a discrete time for full adhesion to be effected.

• Inspection for optical quality can be made before full visual cure is attained.

• The glass with applied film shall be viewed at right angles to the glass from the room side, at a distance of not less than 2metres. Viewing shall be done in natural daylight and not in direct sunlight.

• The installation may be deemed acceptable if any of the following are unobtrusive: Dirt Particles, Water Haze, Hair and Fibres, Scores and Scratches, Adhesive Gels, Distortion, Fingerprints, Creases, Insects, Air Bubbles, Edge Lift, and Nicks and Tears.

• Edge gaps will normally be 1-4mm.

• Splicing of films is necessary when larger panels of glass are treated.

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ONE WAY PRIVACY FILMS

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When choosing any of our one-way privacy films it is important to understand that these films work on light ratios.  These films are optically clear when looking out during daylight hours, but give privacy and a visually pleasing uniform appearance looking in.  One-way privacy does usually depend on all windows of an enclosed space being treated.  The one-way effect reverses after dark if you have interior lighting on so that you cannot see out as clearly but people can see in, this can also be the case during daylight hours where excessive internal lightning is present.   By accepting our quotation for the supply & installation of one-way privacy films, you are deemed to have read and understand how one-way privacy films work and therefore no claims can be made against Solarfrost Ltd following the supply and/or installation of one-way privacy films.

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SMART WINDOW FILMS (INCLUDING DATA JAMMER FILM)

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It is fully advisable that an orientation test is carried out prior to any Data Jammer Film being installed as in some circumstances this film will not function correctly.  If Solarfrost Ltd carry out the orientation test then we will confirm the results of the test in writing to you at the time of quotation.  If the client decides to carry out the orientation test without us having any input,  we would require full written results of the test prior to us providing a quotation.  These results will form part of your quotation and if you accept the quotation then no claims can be made against Solarfrost Ltd following the supply and/or installation of Data Jammer Film that doesn't function correctly.

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INSTALLATIONS

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Whilst every attempt will be made for installations to be carried out by our own fully trained installers, there maybe times due to demand or geographical location  that we ask fully authorised sub-contractors to carry out installations on our behalf.

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GLASS SUPPLIED TO OUR WORKSHOP FOR WINDOW FILM INSTALLATION

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Solarfrost Limited shall not be held liable for any glass breakage or damage that occurs following the installation of window film on glass that is subsequently made into units incompatible with window film installation. It is the customer’s responsibility to ensure that the glass provided for film application is suitable and compliant with compatibility requirements for window film. By supplying glass for this service, the customer accepts full responsibility for any issues arising from the use of incompatible glass.

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SUPPLY ONLY

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If you (the buyer) wish to purchase any of our films directly and install yourself:

a.) It is Your obligation to be accessible to receive the Goods. All deliveries must be signed for. If there are two unsuccessful delivery attempts, additional delivery fees could be charge to You.

b.) Within 14 days after placing an order, you must file any claims for goods that were not delivered.

c.) Our installation instructions will be included with Your order. We recommend that You thoroughly read these before beginning to fit Your Goods. If You have any questions about fitting, please contact Us via phone or email.

d.) Solarfrost Ltd will not be held liable for any problems that arise during the installation of Your Goods.

e.) Film to Glass Compatibility:

Before applying window film, make sure that the film you've selected is appropriate for your type of glass. Solarfrost Ltd cannot be held liable for issues caused by the application of an incompatible film or the application of window film to a glass that already has a defect. If you have any questions regarding film to glass compatibility, please call us at 01482 688328 and we will be happy to help.

On site, your glazing should always satisfy the Code of Practice BS6262 Pts 1-7 and BS8000 Glazing Workmanship. Damaged edges and other hidden flaws can be highlighted by the use of window film, and in some instances, this will materialise as a crack emanating from the damaged area. This sort of breakage is not the responsibility of the manufacturer or Solarfrost Ltd.

It's important to understand thermal cracking, but it's also necessary to know that with the right film, it's extremely unlikely to impact your glass.

Other variables that may cause thermal stress include: i) If your glass is subject to partial glazing. ii) You have blinds or curtains that are closely fitted. iii) There are direct heating or cooling vents on your window. Solarfrost Ltd cannot be held liable for any damage caused by installation in these circumstances, so if you have any doubts about the suitability of window film for your windows, please call us directly on 01482 688328.

Please give close attention to the following details. If any of the following apply to your glazing system, please call us at 01482 688328 for guidance or an appropriate film recommendation:

• If your pane is larger than 3m2 or longer than 4.5m on any side, film may not be appropriate. Please contact us to confirm suitability if you plan to film glass of this size. The same holds true if your glass is not toughened and thicker than 10mm.

• If your window is already tinted or reflective, film may not be appropriate.

• Window film should never be applied to glass that is already clearly damaged.

• Please avoid installing window film if your window is triple glazed.

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No claims can be made against Solarfrost Limited for any incorrect film to glass compatibility checks by the Buyer which causes glass breakage and/or glass damage.

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NOTICE OF THE RIGHT TO CANCEL

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You have the right to cancel this contract if you wish, within fourteen calendar days starting on the day this notice of the right to cancel is received by you. Cancellation should be communicated in writing or by email. Notice of cancellation is deemed to be served as soon as it is posted or sent to Solarfrost Ltd, or in the case of an email, from the day it is sent. You may use the cancellation notice on this form to exercise this right should you wish.

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CANCELLATION NOTICE

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If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail to info@solarfrost.co.uk).

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WORK BEGUN PRIOR TO THE EXPIRY OF THE CANCELLATION PERIOD

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If you have agreed in writing that work will commence before the fourteen day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out or materials produced.

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